Remote IT Support:

When the focus and priority of your practice is customer care and providing service and product delivery of the highest standard, IT issues can be a real hindrance and something of a difficulty to resolve. This is particularly true if you have little IT expertise in the practice. It can cause disruptions and take the focus off what's important, perhaps even bringing the practice to a halt.

ISG Optical can provide remote IT support to keep your business working. Help and guidance can be given by phone, chat or video software or by remote control of your mouse. In some locations if necessary we can provide an off-site engineer visit for any physical work.

  • internal day to day issues that may arise with the PCs registered at your practice.
  • working from home.
  • remote access of your equipment. Your data is always safe and on your premises regardless of where you are working from.
  • migrations.
  • virus checks.
  • patches assessments to ensure your system is secure.
  • advice on optimising or upgrading your system if required or desired it
  • liaison with software provider(s) on your behalf to resolve any internal issues.

Got a great idea for an app? Need a specific piece of software?

Our experienced IG Optical Software team can create custom apps and software for totally new processes, and they can fill in crucial gaps in any processes you are currently running. The team can improve, adjust or connect existing software that you already use to increase efficiency and save time and money.

Additional software can be extremely useful to increase efficiency by replacing manual tasks and to assist in allowing effortless remote working.

  • Call logs.
  • HR systems.
  • Mobile Apps.
  • Payroll Systems.
  • Ticket Systems for task/enquiries raised.
  • Project Management Systems.
  • Intranet portals for employees.

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